Stay away from exoticsportbike.com

White Chocolate · 09-03-2008, 06:46 PM

Well I have a bad one. Ordered my fender eliminator and BOS GP-1 pipes for my 6th gen. Recieved my eliminator a week or so later. Two months later, been talking to the distributor for the pipes. Found out today that they have not paid him for the pipes yet. So he is not shipping them to me, they charged me right away and I don't seem to have a copy of the reciept in my email(my fault im sure). So im out 800 bucks since I can't dispute the amount for the pipes since I dont have a document showing how much the exhaust was for that part of the order. I don't understand how they would get me my fender eliminator but not take care of the exhaust. I guess of over the next few days I will try and get ahold of exoticsportbike.com but im sure I will have no chance of that since I could really not before. I don't know who is screwing me, the website or the distributer? Yay im out 800 bucks that I have to pay back to the credit card still. Card is now closed because it's bull that I can't get this fixed with them. Well I guess im done buying stuff for the bike for some time now.

SilverSurfer800 · 09-03-2008, 06:51 PM

You CAN still get a transaction report from your credit card company. If you don't have the product and they can't produce a tracking number for the shipment then you do have something to go to your credit card company with and dispute the charge.

ewryly · 09-03-2008, 06:54 PM

I bought my Zero Gravit Sport Touring screen from exoticsportbike.com. Everything came in good order and in time, but I definitely did not have any good vibes about them. They lacked some polish, that's for sure. I would certainly try to contact them. It may be just incompentance that is the problem with them. That was my sense.

White Chocolate · 09-03-2008, 07:00 PM

Quote:

Originally Posted by SilverSurfer800

You CAN still get a transaction report from your credit card company. If you don't have the product and they can't produce a tracking number for the shipment then you do have something to go to your credit card company with and dispute the charge.

The credit card company told me without that documentation that they can not disput the amount for the exhaust. They are the ones that told me they can't do anything. If there is two charges they did not say that they can look up the amount for just the exhaust. Atleast they guy I talked to made it sound that way.

White Chocolate · 09-03-2008, 07:04 PM

Quote:

Originally Posted by ewryly

I bought my Zero Gravit Sport Touring screen from exoticsportbike.com. Everything came in good order and in time, but I definitely did not have any good vibes about them. They lacked some polish, that's for sure. I would certainly try to contact them. It may be just incompentance that is the problem with them. That was my sense.

Well I sent them a messege through there website letting them know how I feel about all of this. Who knows if they give a damn.

The guy that works for the distribution company says they are done with them. They have had chargebacks every time they try and charge them for whatever they are shipping out since they do not like to charge people until the product is shipped. I really don't know who I can trust. They guy said he can get me some lasers(quad) for 750 when I get my credit back for the bos's gp-1's. Just seems funny to me. I don't get it I guess. Im stressed on top of all this bull that I have to deal with now and I don't want to mess with any of it.

ewryly · 09-03-2008, 07:23 PM

Quote:

Originally Posted by White Chocolate

Well I sent them a messege through there website letting them know how I feel about all of this. Who knows if they give a damn.

The guy that works for the distribution company says they are done with them. They have had chargebacks every time they try and charge them for whatever they are shipping out since they do not like to charge people until the product is shipped. I really don't know who I can trust. They guy said he can get me some lasers(quad) for 750 when I get my credit back for the bos's gp-1's. Just seems funny to me. I don't get it I guess. Im stressed on top of all this bull that I have to deal with now and I don't want to mess with any of it.

I'm still hopeful you'll hear from them, but I wouldn't suprised if it took a couple of days. Let us know what happens.

Scubalong · 09-03-2008, 07:23 PM

Quote:

Originally Posted by SilverSurfer800

You CAN still get a transaction report from your credit card company. If you don't have the product and they can't produce a tracking number for the shipment then you do have something to go to your credit card company with and dispute the charge.

As SS stated, Wait for your monthly statement for the charge and go from there. If you did not get your mechandise. The credit company can reimbuse the money. Good luck

quantimo7 · 09-03-2008, 07:33 PM

I had a similar issue when I bought a faulty radiator for my integra and the guy at Murrys speed and custom told me that I damaged it. I called the cresit card company explained the problem and they disputed the charges for the 3 months it took them to finally give me my money back. There were other items that were on the same bill and the credit card company only disputed the charges for the radiator. I had the receipt but they looked up the transaction and they were a big help. I would call back and try to get another rep from the credit card company

eddievalleytrailer · 09-03-2008, 08:11 PM

Yeah, It sounds like your CC rep didn't want to fool with it. I'd get another rep at the CC company and put their feet to the fire. They can get your money back if they want to.

derstuka · 09-03-2008, 09:48 PM

Quote:

Originally Posted by White Chocolate

The credit card company told me without that documentation that they can not disput the amount for the exhaust. They are the ones that told me they can't do anything. If there is two charges they did not say that they can look up the amount for just the exhaust. Atleast they guy I talked to made it sound that way.

This sounds fishy....they have documents, or a record of your transaction/payment! I would be calling them again and again and again until they try and get a restraining order on you....if they still don't help you, contact the better business bureau. You need to file a complaint/dispute form with them....don't just give up on $800.00 bucks!

Wait, who did you pay the money to again?? I don't know if I am understanding this. If you paid the money to someone else, why is a middle person shipping it to you?

Kevin_70 · 09-04-2008, 10:09 AM

Don't waste your time with the distributor or Exotic, and I speak from experience. This is fraud, plain and simple. Treat it as so with your credit card company but I wouldn't wait any longer to do so.

Exotic will contact you once the charge has been reversed and they'll tell you that you need to fill out their "cancellation" form. This is a bunch of BS, DO NOT sign it because they are screwing you to get a 20% re-stocking fee. Leave it to your credit card co. to handle this as fraud and be done with them.

Britt · 09-04-2008, 10:38 AM

I had a bad feeling from that company when I emailed their sales people asking about the availability of a muffler and they didn't bother responding.

Sorry you're dealing with this headache, but I think the advice already posted is smart. If you bought it with a credit card, you have your credit card company on your side.

White Chocolate · 09-05-2008, 12:38 PM

This is what my credit card company said. I did not feel like talking to them plus I don't have time so I sent them a messege.

Dear Michael Heikes,

Thank you for your inquiry dated 9/4/08 regarding your transaction. We
will be happy to assist you.

We ask that you contact the merchant first to request a refund of your
transaction. If they are unwilling to assist you, please contact our
Billing Disputes Department by telephone at 1.866.266.0212 or collect at
1.302.738.5719, Monday through Thursday from 8 a.m. to 9 p.m. ET, Friday
from 8 a.m. to 7 p.m. ET, and on Saturday 8 a.m. to 6 p.m. ET.

Regrettably, we are no longer able to request sales drafts or enter
disputes through Online Banking. To request that a transaction be
placed into dispute, please contact our Claims Department one of the
following ways:

- By writing to Bank of America
-VA6-300-04-02
- PO Box 1390
- Norfolk, VA 23501-1390

- By fax at 1.800.290.9217

eddievalleytrailer · 09-05-2008, 12:45 PM

There you go. Stay with it. I think I could find a little time to recoop $800.00.

SilverSurfer800 · 09-05-2008, 01:20 PM

That's a great response! Take you time and work with the system and I'm sure you'll get good results. A lot of banks won't take these types of request through email due to fraud. I think this is a good thing as it protects us all from identity theft and other hassles. Keep at it and good luck!

Seamus07 · 09-05-2008, 01:28 PM

Chocolate,

The Better Business Bureau is nice, but if you want action taken to look into this company's business practices, document all of this carefully and in detail, then contact the Attorney General's office in the state where this company has its physical address. It may not help you with your $800 (at least in the near term), but it very well could bring big G (Government) into their house. Not a pleasant guest. The big upside is that it will either help these folks learn to do their work better, or it will encourage them to step aside & let more qualified folks do it. It all depends on whether you want to participate in the bigger picture...

Hope you're enjoying falltime Sioux Falls riding weather!

White Chocolate · 10-01-2008, 06:57 PM

Well after a few times of sending there site emails they got back to me. The last one I sent them was ok, I basically said that I am done,I give up. It sucks, but one last try on fixing this. I said how about this, you guys switch my order to the leo vince pipes. I don't know who to trust, yadda yadda yadda. So to my suprise there sales department sent me an email back a half week later give or take a day. Sorry for inconvenience(spelling). We will change your order to the leo vince pipes. So I will see how this ends up, hopefully it does not start to snow before I get them whenever that will be. So that is the update on that so far anyways. I just hope something shows up in a week or two and I will be happy.

Vlad Impaler · 10-01-2008, 07:22 PM

Looks like they are way more interested in keeping your money at this place than keeping you satisfied.
I'm glad you are getting something you want, but if you were set on the other pipes you should have got them or your money back.

I certainly won't be dealing with exoticsportbike after hearing the kind of BS that's going on.

White Chocolate · 10-01-2008, 07:45 PM

Yeah but I can't get my money back from them without paying some restocking fee or atleast that's what I am assuming. The pipes I wanted are BOS GP-1's and from what I hear are hard to get, so I will just settle for Leo Vince's pipes. Anything is better then stock.

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09-03-2008, 06:46 PM	#1 (permalink)
White Chocolate Member Join Date: Jun 2008 Last Online: Yesterday 08:52 PM Location: Sioux Falls, SD My Ride: 2003 VFR 800 non abs View my Photo Gallery Posts: 77 Thanks: 6 Thanked 0 Times in 0 Posts	Stay away from exoticsportbike.com Well I have a bad one. Ordered my fender eliminator and BOS GP-1 pipes for my 6th gen. Recieved my eliminator a week or so later. Two months later, been talking to the distributor for the pipes. Found out today that they have not paid him for the pipes yet. So he is not shipping them to me, they charged me right away and I don't seem to have a copy of the reciept in my email(my fault im sure). So im out 800 bucks since I can't dispute the amount for the pipes since I dont have a document showing how much the exhaust was for that part of the order. I don't understand how they would get me my fender eliminator but not take care of the exhaust. I guess of over the next few days I will try and get ahold of exoticsportbike.com but im sure I will have no chance of that since I could really not before. I don't know who is screwing me, the website or the distributer? Yay im out 800 bucks that I have to pay back to the credit card still. Card is now closed because it's bull that I can't get this fixed with them. Well I guess im done buying stuff for the bike for some time now.

09-03-2008, 06:51 PM	#2 (permalink)
SilverSurfer800 Destroyer of Tires Join Date: Jan 2007 Last Online: Today 07:19 PM Location: Bay Area, CA - Find Me! My Ride: 2005 VFR800, 1976 CB750F (MODS!) View my Photo Gallery Posts: 358 Thanks: 50 Thanked 34 Times in 32 Posts	You CAN still get a transaction report from your credit card company. If you don't have the product and they can't produce a tracking number for the shipment then you do have something to go to your credit card company with and dispute the charge. __________________ Proud Member - Sixth Gen Militia - 1st VTEC Battalion W.Y. - 2005 VFR800 Mods: CW Fender Elim, Sargent Seat, ZeroG DubBub, LeoVince Carbon! BMC Air Filter...

09-03-2008, 06:54 PM	#3 (permalink)
ewryly Senior Member Join Date: Mar 2008 Last Online: 01-04-2009 04:49 PM Location: Springfield, MA - Find Me! My Ride: 2007 VFR 800 View my Photo Gallery Posts: 241 Thanks: 23 Thanked 11 Times in 11 Posts	I bought my Zero Gravit Sport Touring screen from exoticsportbike.com. Everything came in good order and in time, but I definitely did not have any good vibes about them. They lacked some polish, that's for sure. I would certainly try to contact them. It may be just incompentance that is the problem with them. That was my sense. __________________ Ed 2007 VFR: Helibars, Sargent Seat, Zero Gravity ST Screen

09-03-2008, 08:11 PM	#9 (permalink)
eddievalleytrailer Uber Guru Join Date: May 2007 Last Online: Yesterday 06:57 AM Location: Jonesborough, TN - Find Me! My Ride: 82 V-45 Sabre 83 VF750F Interceptor 91 XR250L 03 Shadow ACE 07 RWB Interceptor View my Photo Gallery Posts: 1,286 Thanks: 52 Thanked 52 Times in 33 Posts	Yeah, It sounds like your CC rep didn't want to fool with it. I'd get another rep at the CC company and put their feet to the fire. They can get your money back if they want to. __________________ Proud Member Sixth Gen Militia-1st VTEC Battalion

09-03-2008, 07:33 PM	#8 (permalink)
quantimo7 Junior Member Join Date: Aug 2008 Last Online: 10-14-2008 06:53 PM Location: Jacksonville Fl My Ride: 2003 Honda VFR800 Posts: 9 Thanks: 2 Thanked 0 Times in 0 Posts	I had a similar issue when I bought a faulty radiator for my integra and the guy at Murrys speed and custom told me that I damaged it. I called the cresit card company explained the problem and they disputed the charges for the 3 months it took them to finally give me my money back. There were other items that were on the same bill and the credit card company only disputed the charges for the radiator. I had the receipt but they looked up the transaction and they were a big help. I would call back and try to get another rep from the credit card company

09-04-2008, 10:09 AM	#11 (permalink)
Kevin_70 Senior Member Join Date: Jul 2006 Last Online: Today 04:45 PM Location: Placerville, CA - Find Me! My Ride: 2006 Black VFR, Yamaha WR450F, Yamaha TTR-225 (the wife's), Kawasaki KLX300R Posts: 461 Thanks: 9 Thanked 11 Times in 9 Posts	Don't waste your time with the distributor or Exotic, and I speak from experience. This is fraud, plain and simple. Treat it as so with your credit card company but I wouldn't wait any longer to do so. Exotic will contact you once the charge has been reversed and they'll tell you that you need to fill out their "cancellation" form. This is a bunch of BS, DO NOT sign it because they are screwing you to get a 20% re-stocking fee. Leave it to your credit card co. to handle this as fraud and be done with them. __________________ Current Set-up: Staintunes, PCIII USB, Custom o2 Eliminators, K&N Air Filter, Sargent Seat, Michelin Pilot Powers, R&G Frame Sliders

09-04-2008, 10:38 AM	#12 (permalink)
Britt Senior Member Join Date: Jul 2007 Last Online: 01-06-2009 08:56 AM Location: Westmont, IL - Find Me! My Ride: 2001 VFR View my Photo Gallery Posts: 184 Thanks: 4 Thanked 9 Times in 6 Posts	I had a bad feeling from that company when I emailed their sales people asking about the availability of a muffler and they didn't bother responding. Sorry you're dealing with this headache, but I think the advice already posted is smart. If you bought it with a credit card, you have your credit card company on your side. __________________ 2001 VFR Corbin Seat, Heli Bars, Givi Smoked Touring Windshield, SOS Priority Plus Taillight Modulator, Blue Sea 5025 Fuse Panel, Symtec Grip Heaters, Stebel Nautilus Air Horn, Throttlemeister, Garmin Nuvi 200 w/ Ram Tank Mount, BLS Peg Lowering Blocks "If you have a pulse, these four gear-driven cams pushing 16 valves at 10,500 RPM will quicken it." Tim Carrithers, Motorcyclist Magazine - June 2006

09-05-2008, 12:38 PM	#13 (permalink)
White Chocolate Member Join Date: Jun 2008 Last Online: Yesterday 08:52 PM Location: Sioux Falls, SD My Ride: 2003 VFR 800 non abs View my Photo Gallery Posts: 77 Thanks: 6 Thanked 0 Times in 0 Posts	This is what my credit card company said. I did not feel like talking to them plus I don't have time so I sent them a messege. Dear Michael Heikes, Thank you for your inquiry dated 9/4/08 regarding your transaction. We will be happy to assist you. We ask that you contact the merchant first to request a refund of your transaction. If they are unwilling to assist you, please contact our Billing Disputes Department by telephone at 1.866.266.0212 or collect at 1.302.738.5719, Monday through Thursday from 8 a.m. to 9 p.m. ET, Friday from 8 a.m. to 7 p.m. ET, and on Saturday 8 a.m. to 6 p.m. ET. Regrettably, we are no longer able to request sales drafts or enter disputes through Online Banking. To request that a transaction be placed into dispute, please contact our Claims Department one of the following ways: - By writing to Bank of America -VA6-300-04-02 - PO Box 1390 - Norfolk, VA 23501-1390 - By fax at 1.800.290.9217

09-05-2008, 12:45 PM	#14 (permalink)
eddievalleytrailer Uber Guru Join Date: May 2007 Last Online: Yesterday 06:57 AM Location: Jonesborough, TN - Find Me! My Ride: 82 V-45 Sabre 83 VF750F Interceptor 91 XR250L 03 Shadow ACE 07 RWB Interceptor View my Photo Gallery Posts: 1,286 Thanks: 52 Thanked 52 Times in 33 Posts	There you go. Stay with it. I think I could find a little time to recoop $800.00. __________________ Proud Member Sixth Gen Militia-1st VTEC Battalion

09-05-2008, 01:20 PM	#15 (permalink)
SilverSurfer800 Destroyer of Tires Join Date: Jan 2007 Last Online: Today 07:19 PM Location: Bay Area, CA - Find Me! My Ride: 2005 VFR800, 1976 CB750F (MODS!) View my Photo Gallery Posts: 358 Thanks: 50 Thanked 34 Times in 32 Posts	That's a great response! Take you time and work with the system and I'm sure you'll get good results. A lot of banks won't take these types of request through email due to fraud. I think this is a good thing as it protects us all from identity theft and other hassles. Keep at it and good luck! __________________ Proud Member - Sixth Gen Militia - 1st VTEC Battalion W.Y. - 2005 VFR800 Mods: CW Fender Elim, Sargent Seat, ZeroG DubBub, LeoVince Carbon! BMC Air Filter...

09-05-2008, 01:28 PM	#16 (permalink)
Seamus07 Junior Member Join Date: Apr 2008 Last Online: 01-05-2009 07:56 AM Location: South Dakota - Find Me! My Ride: 2007 Honda Interceptor Posts: 25 Thanks: 0 Thanked 2 Times in 2 Posts	Chocolate, The Better Business Bureau is nice, but if you want action taken to look into this company's business practices, document all of this carefully and in detail, then contact the Attorney General's office in the state where this company has its physical address. It may not help you with your $800 (at least in the near term), but it very well could bring big G (Government) into their house. Not a pleasant guest. The big upside is that it will either help these folks learn to do their work better, or it will encourage them to step aside & let more qualified folks do it. It all depends on whether you want to participate in the bigger picture... Hope you're enjoying falltime Sioux Falls riding weather!

10-01-2008, 06:57 PM	#17 (permalink)
White Chocolate Member Join Date: Jun 2008 Last Online: Yesterday 08:52 PM Location: Sioux Falls, SD My Ride: 2003 VFR 800 non abs View my Photo Gallery Posts: 77 Thanks: 6 Thanked 0 Times in 0 Posts	Well after a few times of sending there site emails they got back to me. The last one I sent them was ok, I basically said that I am done,I give up. It sucks, but one last try on fixing this. I said how about this, you guys switch my order to the leo vince pipes. I don't know who to trust, yadda yadda yadda. So to my suprise there sales department sent me an email back a half week later give or take a day. Sorry for inconvenience(spelling). We will change your order to the leo vince pipes. So I will see how this ends up, hopefully it does not start to snow before I get them whenever that will be. So that is the update on that so far anyways. I just hope something shows up in a week or two and I will be happy.

10-01-2008, 07:22 PM	#18 (permalink)
Vlad Impaler Senior Member Join Date: Feb 2006 Last Online: 01-06-2009 06:19 PM Location: Indianapolis, Indiana - Find Me! My Ride: 1995 VFR750 View my Photo Gallery Posts: 517 Thanks: 3 Thanked 9 Times in 9 Posts	Looks like they are way more interested in keeping your money at this place than keeping you satisfied. I'm glad you are getting something you want, but if you were set on the other pipes you should have got them or your money back. I certainly won't be dealing with exoticsportbike after hearing the kind of BS that's going on. __________________ Everyone gets everything he wants. I wanted a mission, and for my sins, they gave me one.

10-01-2008, 07:45 PM	#19 (permalink)
White Chocolate Member Join Date: Jun 2008 Last Online: Yesterday 08:52 PM Location: Sioux Falls, SD My Ride: 2003 VFR 800 non abs View my Photo Gallery Posts: 77 Thanks: 6 Thanked 0 Times in 0 Posts	Yeah but I can't get my money back from them without paying some restocking fee or atleast that's what I am assuming. The pipes I wanted are BOS GP-1's and from what I hear are hard to get, so I will just settle for Leo Vince's pipes. Anything is better then stock.