Honda North America rocks!

[Meatloaf]

I recently picked up a set of used harbags for my VFR. I knew they weren't perfect when I got them and planned on painting them to match my bike anyway. One of the things that bugged me is that they had been repained in the past and when he did it, the Interceptor logos were not placed back on the bags. I like the looks of them so I set forth to track down a pair to put back on the bags for when I paint them. I also knew one of the clips for the elastic straps on the inside was missing and one of the reflectors was a little scratched up and figured I would try and get replacements for those as well.

My local honda dealer tried to look em up but couldn't order any parts for the bags. Through my extensive search trying to track down some bags, I found out that Givi made the bags. Calling Givi USA wasn't much use. They can help if you have lock problems but that is about it. Honda International struck a deal with Givi France, and they really don't have any access to the parts.

This led me to call Honda North America to see what I could come up with. When I spoke with the guy at Honda N.A. I explained that I had bought the bike used, the bags used, and that I needed some replacement parts. He knew exactly who to call and see what could be done, placed me on hold, and gave the guy a call. When he came back he said he knew for sure that they had a set of the logos and would go hand pick them and send them out. The others they would try to track down and after they could confirm what they could and could not send me, he would personally give me a call back.

Two hours later I receive a call back from the same guy. He said they couldn't track down a reflector or the clip, but did have the logos. No big deal because I am pretty sure I can buff out the reflector's scratches and I know that I can buy the clip at just about any fabric store. Now I'm expecting to pay for all of this and I was figuring about $10 per Interceptor logo and about $10 for shipping so $30 in all. Much to my amazement, he said that they were coming free of charge. I could understand this had I bought the bike new or bought the bags new, but did not expect it at all considering Honda hasn't made a dime from any of my bike or accessory purchases. Yeah... Honda North America freakin rocks! This was Thursday last week and he said to expect them in 5-7 business days.

Much to my amazement, they show up today while I'm in the shower... three business days later. Luckily the mailman left the box outside the door and I didn't have to go get the package. I opened it up and not only are the Interceptor logos in the box, but there are two pairs of them. Wow... I didn't think you could still get customer support like this these days. Thanks Honda N.A.... you freakin rock!

I highly suggest that if anyone needs something they can't get taken care of through a local deal such as this, to give Honda N.A. a call. They will get you taken care of

[crustyrider]

I wonder if they can send me a replacement 86 vfr700

[Cyborg]

I needed replacement grab rail spacers for my stay kit, having torn the ones installing them back-assward. Not willing to buy a whole new kit just to get the spacers I called Honda America and the guy I spoke with (Mike) said he'd look into it. After about a month with nada, I figured he'd hit the same brick wall I did, gave up and repaired the spacer tears as best I could with silicon rubber. About 2 and a half months after the call, I received a set of brand-spanking spacers, overnight FedEx no less. Mike never gave up and had them pulled directly from the Givi factory assembly line. You are right, HNA rocks!

[Maggot]

Hey Guys, I've been an outside salesman for 23 years. Do us all a favor and send an e-mail or a letter to these guys or their bosses. Everybody gets bitched at when things go wrong but nobody gets thanked when they go right. It will make their day and will teach them that good customer service is truly appreciated. Crap customer service is everywhere, great cutomer service needs to be shouted from the rooftops.

[motorhead1977]

Hey Guys, I've been an outside salesman for 23 years. Do us all a favor and send an e-mail or a letter to these guys or their bosses. Everybody gets bitched at when things go wrong but nobody gets thanked when they go right. It will make their day and will teach them that good customer service is truly appreciated. Crap customer service is everywhere, great cutomer service needs to be shouted from the rooftops.

100% AMEN to speaking out! I always praise great customer service. In writing and to the supervisor as well if I am able to know who that person is. I am also a vociferous written complainer about crap customer service as well. When one is as pleased as you are we should say it. Managers know that when it comes to praise there are usually 10 unspoken/unwritten comments for each written kudos received. Good to know that Honda NA are doing such a good job.

[Scubalong]

I recently picked up a set of used harbags for my VFR. I knew they weren't perfect when I got them and planned on painting them to match my bike anyway. One of the things that bugged me is that they had been repained in the past and when he did it, the Interceptor logos were not placed back on the bags. I like the looks of them so I set forth to track down a pair to put back on the bags for when I paint them. I also knew one of the clips for the elastic straps on the inside was missing and one of the reflectors was a little scratched up and figured I would try and get replacements for those as well.

My local honda dealer tried to look em up but couldn't order any parts for the bags. Through my extensive search trying to track down some bags, I found out that Givi made the bags. Calling Givi USA wasn't much use. They can help if you have lock problems but that is about it. Honda International struck a deal with Givi France, and they really don't have any access to the parts.

This led me to call Honda North America to see what I could come up with. When I spoke with the guy at Honda N.A. I explained that I had bought the bike used, the bags used, and that I needed some replacement parts. He knew exactly who to call and see what could be done, placed me on hold, and gave the guy a call. When he came back he said he knew for sure that they had a set of the logos and would go hand pick them and send them out. The others they would try to track down and after they could confirm what they could and could not send me, he would personally give me a call back.

Two hours later I receive a call back from the same guy. He said they couldn't track down a reflector or the clip, but did have the logos. No big deal because I am pretty sure I can buff out the reflector's scratches and I know that I can buy the clip at just about any fabric store. Now I'm expecting to pay for all of this and I was figuring about $10 per Interceptor logo and about $10 for shipping so $30 in all. Much to my amazement, he said that they were coming free of charge. I could understand this had I bought the bike new or bought the bags new, but did not expect it at all considering Honda hasn't made a dime from any of my bike or accessory purchases. Yeah... Honda North America freakin rocks! This was Thursday last week and he said to expect them in 5-7 business days.

Much to my amazement, they show up today while I'm in the shower... three business days later. Luckily the mailman left the box outside the door and I didn't have to go get the package. I opened it up and not only are the Interceptor logos in the box, but there are two pairs of them. Wow... I didn't think you could still get customer support like this these days. Thanks Honda N.A.... you freakin rock!

I highly suggest that if anyone needs something they can't get taken care of through a local deal such as this, to give Honda N.A. a call. They will get you taken care of

Awesome story, Glad things work out for you. Love to hear good story like this Unlike Foster Rad Laser Exhaust What a scumbag. I wish all the stores were this good.

[Meatloaf]

Jared is who I spoke with. I've already called back and left a vmail with the supervisor so that I can get an email and make sure that everything is properly documented. I will probably even link them to this thread as Cyborg's experience as well.

Anyone else have any outstanding experiences in dealing with Honda N.A. that they would like to share?

[stewartj239]

Anyone else have any outstanding experiences in dealing with Honda N.A. that they would like to share?

I have been a life long Honda owner due to their reputation, reliability and longevity.

It all started back in 1986 when I bought my first NEW Honda. It was an ATC200X (remember those?!). When it was just out of warranty, it developed a transmission problem. I took it to the dealer, the Honda rep came in to look at it and they decided to cover it under warranty due to the impeccable condition that I had kept it in - even though it was technically out of warranty. I was just a kid at the time and had no money to fix it. What an impression that made on me.

Most recently, my 2007 VFR lost all of it's oil out of the rear shock. I took it to the dealer and it was replaced with no hassle at all. It was a 3 day turnaround.

These gestures of Honda standing by their product is what has made me a life long customer. I will never own anything but a Honda. I currently have 4 street bikes and 3 dirt bikes.