**BUYER BEWARE ** Foster Rad Exhaust

[TOE CUTTER]

Sent the phone records and e-mails from Doodles computer........in all I was in contact with Foster 23 times and sent 24 pictures in a month. Called the numbers today just to know if they would answer and they did not and went to mail box that was full. The nasty letter that was sent to my bank was from a person I never talked to, am wondering if the package my bank sends them with all this info wakes them up to whats going on in that company?Or with the lunatic that they send phone calls to........ROBERT FOSTER!

[TOE CUTTER]

BEWARE FosterRad - Laser Exhaust I got screwed! - Page 2 - Sportbikes.net
Foster RAD can kiss my ass!

[Pliskin]

Hey - So your going to Cabo for vacation? That's one of my all time favorite spots! Enjoy. And if you're going to do some marlin fishing, I would HIGHLY recommend Captain Steve and his crew on the boat Spartacus.

Sounds like you got everything to the bank, and you "case" is well substantiated. Sit back, enjoy, and let everything run its course. I think its all going to work out.

PS - Where is this FosterRAD? Ya know that me and KC got connections out here...

[Lgn001]

What a pain. There seems to be no lack of unethical people in the world.

I still think that public beatings and/or stonings should be allowed, so that the rest will learn...

[Bweiss]

Hey - So your going to Cabo for vacation? That's one of my all time favorite spots! Enjoy. And if you're going to do some marlin fishing, I would HIGHLY recommend Captain Steve and his crew on the boat Spartacus.

Sounds like you got everything to the bank, and you "case" is well substantiated. Sit back, enjoy, and let everything run its course. I think its all going to work out.

PS - Where is this FosterRAD? Ya know that me and KC got connections out here...

Posted on the other forum...

Robert Foster
21106 75th Ave #5B
Oakland Gardens, NY 11364
(718) 468-4680

[crustyrider]

Greetings All,

Due to the success of this sale it will be continued!

Thank you for your purchases!

I was wondering....how many folks on this board ACTUALLY bought this peice of equipment? if it is so successful here where are the threads complimenting the product? just a thought...

[Cundalini]

Hey TOE CUTTER this post in regards to the part of the letter saying that you needed to take your bike to a qualified mechanic.....

I have seen you take apart the entire rearend of a bike and put it back together in less then 1 hour. Here is a picture that I took, because the operation was impressive... Maybe this picture will help.

[crustyrider]

Hey TOE CUTTER this post in regards to the part of the letter saying that you needed to take your bike to a qualified mechanic.....

I have seen you take apart the entire rearend of a bike and put it back together in less then 1 hour. Here is a picture that I took, because the operation was impressive... Maybe this picture will help.

nah..he don't know what hes doing..see the exhaust is still connected and he doesn't have his OSHA approved PPE on...and where is the safty for that sling holding the bike?

what di you do to that poor bike........oh wait I remember thats the one that you engineeredthe single side swing arm for...HMMM wonder if an inexperienced mechanic could do that......just wondering....

[Bubba Zanetti]

I had hoped Mr. Foster would have the balls to come on this thread and try and defend his carcass. Bubba Zanetti was waiting so I could lay down the verbal smackdown.

However, if you are reading this thread Mr. Foster I hope you realize poor customer service on a well respected member of this board, who happens to have some mechanical 'know-how' was one of the worst customer service matters you could have done. The lazer exhausts are popular among the 6th gen VFR owners.

You screwed yourself out of future business for sure. I hope that 50 dollar part was worth it.

BZ

[Scubalong]

I trongly recommend to send all this common to Mr. Foster
Let me see if I can do that right now.

[Scubalong]

email send

Dear Mr.Foster
I am writing to you in regards of your custumer service, I hop you read the thread and do the right thing. Otherwise we will post this thread all over the net to let peoples all over the world know about your poor business.

http://vfrworld.com/forums/modificat...d-exhaust.html

Kind regard
Scubalong

[reg71]

I sent an e-mail using my official title inviting him to come take a look at the thread again and see if he could resolve the issue. WE'll see what we see...

[mrich12000]

This is what was sent to my credit card company Foster RAD.
We are surprised that this customer initiated a charge back. He was in contact with us about his inability to install his exhaust system that he purchased forums.
Clearly his photo's revealed to us that he had installed it incorrectly. We explained to the customer that the pipes were not installed correctly. We suggested that this non-qualified person have a professional install subject system.
An offer to return the system was afforded this customer pursuant to our return policy. The customer refused.Please see the attached policy statement as available on our website where the customer purchased this system.
Specifically, we have a 7 day return policy which he did not elect to use. Also, our warranty policy states the customer must contact us for return which he did not do.
based on the above policies we ask that htis money be returned to us as the customer did not perform as obligated in the policy relating to his charge back. We expect that the money will be returned to our account. Please see the attached supporting documentation that can be viewed on our web site, Welcome to Foster Research and Development!.
Once the charge back is reversed, the customer may return the system for warranty review pursuant to our policy.
Be advised that the customer still has this subject exhaust system and requests for its return have gone unanswered.
We firmly believe that there is malfeasance involved here.
Carl Shure,VP
Operations director
Foster RAD

I have all the e-mails to and from these ass holes and have sent them as requested to my credit card company.They are unreal lying ass holes.I really liked the part where I refused to return it.

Toe u need this

California Small Claims Courtmaps.google.ca

725 30th St
Sacramento, CA 95816-3842, United States
(916) 442-9020
Get directions - Is this accurate?This address, phone number, map or business info is not accurate. Confirm CancelThank you for the feedback.
FosterRAD Laser Exhausts
Sales@FosterRAD.com
Oakland Gardens, NY 11364
718-468-4680 voice
718-468-0425 fax
2 reviews - Write a review
More information »
File a Statement of claim against them and see if it is answered. good luck.Mike R..

[mrich12000]

This would also be a great vacation to go to the People's court in New York!!

[reg71]

Well, my e-mail got bounced back so either the account is closed or someone mail-bombed it for you... Either way, my e-mail is in the ether...

[TOE CUTTER]

I sent an e-mail using my official title inviting him to come take a look at the thread again and see if he could resolve the issue. WE'll see what we see...

Well Dr. Delgato has been on the other forum this month (10/02/09). The Dr.'s must be aware of what is going on in the forums.Thanks for inviting them Dr. Reg. Dr. Toe is very curious if they will responed.I am thinking we should address one another as doctor for the remainder of this post.

[TOE CUTTER]

I snapped this pic for another post and realized the suspect box of exhaust parts are in the pic.Box is sitting in front of gen 6 on the floor.

[crustyrider]

off topic------ I like your garage----- you can't swing a dead cat by the tail without hitting a RWB viffer

[Laser Exhausts]

Hello TOE CUTTER,

Unfortunately you can not receive a refund and keep the allegedly defective system.

you can return it for a full refund or exchange.

Again however, you can not have both a refund and the system.

Please note the following return policy:

All our Laser Exhaust systems are covered by a five year warranty.

We also offer a 7 day return or exchange policy.

If this system does not fit, I welcome the opportunity to resolve this issue.

Both Foster RAD and Laser Engineering Exhaust Systems stand behind our products 100%.

Please CONTACT ME if anybody has any questions.

I want to make this right.

With kind regards,

Dr. Juan Delgado, MD.
President.
Foster Performance Products.
718.468.4680
Sales@FosterRAD.com

[derstuka]

I want to see Foster answer (and apologize) for not responding to all of Toecutter's emails and phonecalls to him. I want to see him apologize for badmouthing him to his bank. I want to see him apologize for being such a dirty scumbag and running a shady business that tries to take advantage of people. I want to see him reimburse Toecutter for shipping, and offer some means of making up for it....maybe by sticking his head in a bull's ass!

This sounds just like that other guy who took advantage of some of our members and then would come online, and try make it look like the member was at fault and never contacted him....or act like it was all a misunderstanding.

Don't fall for his lies so easily folks. He has a DR before his name because he is always making his customers drop their pants and bend over!

:ncb:

P.S. Oh, and he already tried contacting you many times with negative results, so you can take that line and blow it out your

[TOE CUTTER]

I have a call into my attorney and to the woman handling this case.I will respond accordingly after I have spoken with both of them.I am not pleased that it is being implied that I have done anything wrong . I do not care for being spoken to like an unruly house plant or a child that has not gotten his way. This forum will be the place that this is handled as to not have any further misunderstandings about what was said. All can decide for them selves.

Thank you all for your help and support.

[02 VFR Rider]

Hello TOE CUTTER,

Unfortunately you can not receive a refund and keep the allegedly defective system.

you can return it for a full refund or exchange.

Again however, you can not have both a refund and the system.

Please note the following return policy:

All our Laser Exhaust systems are covered by a five year warranty.

We also offer a 7 day return or exchange policy.

If this system does not fit, I welcome the opportunity to resolve this issue.

Both Foster RAD and Laser Engineering Exhaust Systems stand behind our products 100%.

Please CONTACT ME if anybody has any questions.

I want to make this right.

With kind regards,

Dr. Juan Delgado, MD.
President.
Foster Performance Products.
718.468.4680
Sales@FosterRAD.com

At this point seeing how Toe has gone beyond what he should have to get help from foster rad, YOU SHOULD GIVE HIM THE EXHAUST and just let him fix it.

[crustyrider]

Hello TOE CUTTER,

Unfortunately you can not receive a refund and keep the allegedly defective system.

you can return it for a full refund or exchange.

Again however, you can not have both a refund and the system.

Please note the following return policy:

All our Laser Exhaust systems are covered by a five year warranty.

We also offer a 7 day return or exchange policy.

If this system does not fit, I welcome the opportunity to resolve this issue.

Both Foster RAD and Laser Engineering Exhaust Systems stand behind our products 100%.

Please CONTACT ME if anybody has any questions.

I want to make this right.

With kind regards,

Dr. Juan Delgado, MD.
President.
Foster Performance Products.
718.468.4680
Sales@FosterRAD.com

I think that if they want it back...give it to him...tell him you will hold it until he personally comes and gets it...

[Knife]

I have to say I believe he's a proctologist.

[matt1986vf500f]

Hello TOE CUTTER,

Unfortunately you can not receive a refund and keep the allegedly defective system.

you can return it for a full refund or exchange.

Again however, you can not have both a refund and the system.

Please note the following return policy:

All our Laser Exhaust systems are covered by a five year warranty.

We also offer a 7 day return or exchange policy.

If this system does not fit, I welcome the opportunity to resolve this issue.

Both Foster RAD and Laser Engineering Exhaust Systems stand behind our products 100%.

Please CONTACT ME if anybody has any questions.

I want to make this right.

With kind regards,

Dr. Juan Delgado, MD.
President.
Foster Performance Products.
718.468.4680
Sales@FosterRAD.com

douche bag douche bag douche bag, sorry could'nt help myself

[Pliskin]

I've stated previously that based on what I've heard, it sounds as if ToeCutter is a very honorable and admirable person. He has gone through quite a bit in dealing with FosterRAD, and as a community, we all want to see a resolution to this.

With absolutely no disrespect towards Toe or anyone else here, I think there comes a time when you have to ask the question "What do I expect to get out of this?"

I assume (uh-oh!) the obvious answer is that Toe would like to get his money back, at the least. He's invested a fair amount of time, money, and aggravation into this entire ordeal. I suppose only Toe knows the exact extent of this.

Based on what I've read, FosterRAD is not the type of company that I would want to deal with. As Rollin mentioned in a separate post, regardless of what Dr. Delgado says/does at this point, the "damage has been done". I've had some "dandies" of experiences with poor customer service, and reading through this probably ranks in the top 3 of all time worst customer services.

As a motorcycling/VFR community, we all have the same interest. When someone goes down, we all feel it. When someone loses a loved one, we all feel it. Likewise, when someone gets the short end of the stick, we all feel it. But all that being said, telling FosterRA/Dr. Delgado to "go F**k themselves" is not going to change anything.

When I first read through this and saw what Toe was going through, the first thought that came to mind was along the lines of "I hope he (Toe) can get this squared away". Its only my opinion, but it seems now that Toe is "almost" at that point. Someone has finally acknowledged that he wants to "make this right", which I THINK is moving forward from where this previously was. I'm not so sure it will ever be right, but it is (presumably/hopefully) one step closer to being finalized.

Aside from the $800 Toe initially laid out for this exhaust, I don't know what else is involved, but that will be for you, Mr. Toe, to decide. We can all sit here and say you should be able to keep your exhaust, get a written apology, etc. but ultimately, you need to decide what is going to make Toe happy. (Sometimes, for me at least, being done with something that has caused a lot of grief is a reward in itself).

I hope that my comments are not misconstrued here. I support Toe, and I truly want to see this resolved for him. I'm simply saying that it appears (and I may not have all the details) that this fiasco is coming to an end.

Toe, in my opinion your response above hits the nail on the head:

...I will respond accordingly after I have spoken with both of them.I am not pleased that it is being implied that I have done anything wrong . I do not care for being spoken to like an unruly house plant or a child that has not gotten his way. This forum will be the place that this is handled as to not have any further misunderstandings about what was said. All can decide for them selves.

I'm sorry that Toe had to go through all this, but I know that I would not consider purchasing a product from FosterRAD.

Good luck, Toe.

[Bweiss]

Dr. Juan, you are insinuating that Toe is trying to get something for nothing. I personally know him and see him about once a week and never has he tried to get this exhaust for free. If you had actaully read and responded to his many emails and/or phone calls, you would have realized that all he wanted was the correct part, or a new exhaust that is not defective. The only time that he mentioned keeping the exhaust while getting his money back was after many months and many phone calls and emails that went unanswered, and I think it is fair to assume that most people would act accordingly.

All it would have taken to avoid this whole mess, and keep your business' integrity, would have been a simple "we're sorry, how can we make this right?" from the very first call/email. Instead your company has not only dragged this out by ignoring a paying and honest cutomer, but your company has insulted and belittled a very respected member of this community. You not only suggest that he is trying to get something for nothing, but you have also called him a liar by saying the HE has not contacted YOU (which has been proved to be utterly false), and you have also tried to claim that he is unqualified to install the exhaust (which he is not, as he is a MASTER MECHANIC for Caterpillar).

It is one thing to send out a defective product, which we all know happens every now and then, but it is another thing to do nothing to replace said product, blame it on the customer, then try to make him look bad in a public arena by claiming that he is lying and trying to get something for nothing. Remember, it all started with your company sending a defective product to a customer, then doing nothing to rectify the situation. That is horrible customer service, and that is why you are being defamed on this forum, not because Toe is a bad guy.

I see that he has contaced an attourney. I would suggest you do everything you possibly can to rectify this situation, which like Pliskin said, is between you and Toe. If it comes down to a court battle, I will be the first one to write a statment on Toe's behalf as I have witnessed this mess since day one. I suggest that you avoid a situation like this and take a serious look at the way to see and value customers. I think that it is sad that a college student, such as me, understands customer service better than several "doctors" that run a business. Degree's do not mean mean a thing if the degreed individual has no common sense.

-Bweiss

[Knife]

I believe Dr. Delgado is an alias. His real name is Dr. Mengele.

[TOE CUTTER]

I was sure I had posted how I would like to deal with this but after Pliskin's post I reread this post and realized I had done it in other forum's , just not here.Here is my letter to U.S. Bank.

Diana, thank you for your time and I apologize for the trouble. I contacted Robrert Foster of Foster RAD on 7/29/09 by e-mail and by telephone to explain the problem I was haveing with the instalation of the exhaust system due to a defect in manufacturing. Mr. Foster did sugest it may be due to my inability to install it correctly due to lack of mechanical skill. I assurred him that was not an issue as I have been a professional mechanic for twenty three years and such a simple item to install was not a problem. He request I send him pictures and I sent over a dozen on two different occasions,7/29/09 and 7/30/09, detailing the problem with the pipes and their inabiltiy to fit together. Mr. Foster said he would contact the manufacturer about replacement parts and get back to me. Mr. Foster told me by phone that instead of replaceing the suspect parts that he would send a new system with a UPS call tag for the defective system, this was on8/6/09. After two weeks of waiting I sent an e-mail to Mr. Foster and attempted to contact him by phone with the primary phone number and all numbers I could find for the buisness on line. All numbers were forwarded to a voice mail box and all were full.I have never heard from Robert Foster or Foster RAD since.On 8/20/09 I took the only action I could and contacted US Bank about this problem and requested the charge back thinking that must trigger a phone call or e-mail. Your letter I received last night was the first I have heard of this since 8/20/09. As far as malfeasance , this item is in the box it was shipped in , sitting in the corner of my garage. I have been unsure what to do with it and would very happily ship it back but would request that Mr. Foster send a UPS call tag for it as I do not want to have to pay the shipping and insurance and do not want to be responsible for it in any way. Foster RAD and Robert Foster have never attempted to contact me in any way after 8/6/09.I have never had a problem like this before and hope to never have it happen again. I can be reached at (deleted) and am willing to help resolve this in any way.Thank you John Carlson
The person this is going to is Diana at card memeber services
the case #2842621aug09

My response to Foster on SBN forum


It is a tough place for me to be in.I have an exhaust that does not fit and a tig welder sitting next to it. I reversed the charges on my card so it is not mine but I am stuck with it.Do I cut it to make it fit and have to return it and have them say i damaged it? I am out 800 dollars and a box of parts on my garage floor.Afraid to do anything with it because I need to return it.I am just stuck.Robert Foster said he would send a new system and a UPS call tag for this sytem....just send a call tag.....I am done......it is yours.....please take it from me and we are even....lesson learned.

Not unreasonable in my opinion given they had MY MONEY FOR A MONTH!
I was in contact with them the day after it showed up three weeks later.

E-mail the day after it arrived

I have purchased a Laser exhaust form you and I have problem with the installation. The right side fit very well , but the left side is not going to fit. The left side pipe contacts the right side just above the Y in the pipe and prevents the left pipe from being able to line up with the sub frame. It is unclear if it is a problem with the pipe where it Y's or if it is the left side pipe itself, as I do not have another to compare it to and the pictures I have located are not very helpful.Please let me know how you would like to deal with this, possibly you have had this issue before. Thank you.

I am not clear at this point about what the broblem with the return policy is?
Just that you do not want to deal with me after my money was in hand.

[TOE CUTTER]

First of all, anyone who has ever had contact with Toe knows what a stellar human being he is. Need something, anything ask my hunkamanluv! I am quite sure he is quallified to install a pipe on a VFR Makes me laugh.Send the call tag and end this....it is in your benefit.REALLY.




























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