**BUYER BEWARE ** Foster Rad Exhaust

[Richard Thompson]

Dr juan, i'm appealing to you as a fellow business owner.

i have run and operated my very own retail store for close to 20 years so
i feel qualified to comment on customer service and more importantly satisfaction.

in my company great customer service is a CORNERSTONE of our operation and something that sets us apart from our competitors.
we rely on positive word of mouth generated by GREAT CUSTOMER SERVICE to help reduce our advertising overheads. This means we stake our reputation on EVERY transaction. now, we are only human and sometimes we make mistakes. but we fix them quick to reduce the possibility of exactly what is happening here

....and that is excessive negative feed back.

you say you want to make this right, so here is what you must do...

1. refund the money immediately, no further questions asked.

2. honestly, forget the exhaust, give it to him as a good will gesture.
(its defective any way)

3. publish a full and public apology for all of the problems associated with this
sorry saga. this includes all the inaction, erroneous information
and deceptive practices.

if you wish to maintain any further credibility you will need to rebuild your brand from here or it will be seriously compromised by the power of the internet.

so dr delgardo, make it right.....do the right thing.....do the honest thing

and by the way ......"actions speak louder than words...but INACTION says the most "

the ball is in your court

[TOE CUTTER]

I have not touched on customer service seriously yet. I work for Caterpillar as a field mechanic, I have done so for the last eleven years. Customer service is not just a slogan for those of us in this job, we are the first point of contact after a sale and often the only point of contact with customers that have millions of dollars on the line. It is a very serious matter and one that will cause immediate termination if violated.

I owned an automotive buisness in Sacramento for five years and during that time I had three customers that I turned away because they were abusive with my want to satisfy there needs.But only after I satisfied them one last time. I was never sued,and was often used by the Bureau Of Automotive Repair as a repair facility for desputes.My customer loyalty is what made it all worthwhile as I made many lifelong friends during that time.

I preach customer service like no other person I know and have given alot of thought to writing a book for the last three years about the subject.Why you can't teach customer service is the title . I have alot in order but have not been able to figure out how to start..........until now.

Chapter one, Robert Foster and Foster RAD.

[supertex]

Hello TOE CUTTER,

Unfortunately you can not receive a refund and keep the allegedly defective system.
you can return it for a full refund or exchange.
Again however, you can not have both a refund and the system.
Please note the following return policy:
All our Laser Exhaust systems are covered by a five year warranty.
We also offer a 7 day return or exchange policy.

If this system does not fit, I welcome the opportunity to resolve this issue.
Both Foster RAD and Laser Engineering Exhaust Systems stand behind our products 100%.

Please CONTACT ME if anybody has any questions.

I want to make this right.
With kind regards,
Dr. Juan Delgado, MD.
President.
Foster Performance Products.
718.468.4680
Sales@FosterRAD.com

Mister,

I have personally seen all the attempted correspondence by ToeCutter and your response to the credit card company. In this day and age you should realize what time/date stamping are and also understand it's on everything. He made every attempt to get the problem worked out because I know he wanted thiese pipes, but when they didn't fit and believe me they didn't, he just wanted it fixed. This all is just a product of your companies own mishandling of your customers. I hope you never contact Toecutter and the credit card company doesn't pay you, so this man can get what he wanted and you get what you deserve.

[Cundalini]

I started a poll on this subject.

--> http://vfrworld.com/forums/polls/270...vs-foster.html

[tinkerinWstuff]

I don't understand why people throw around the Dr. title and MD when it doesn't relate to the topic at hand what-so-ever.

Isn't that like the president walking in to customer service at Walmart and saying "I'm the President..."

So what, what does that have to do with anything?

If I have the flu or a compound fracture, then I care that you're an MD. If I'm buying parts for my bike, I care less, much less. Instead I feel like a person is demanding my unearned respect with a title.

Sorry, that's just my rant. Hope you get your problem resolved Toe Cutter.

[Bweiss]

I henseforth demand to be called "Bweiss, EIT." After all, i am an engineer in training, and I gots the certificate to prove it biotchez!

Maybe that will get me some more respect around here, huh? RESPECT ME!! wait a minute...Dr. still trumps EIT...doesn't it? damn...

[Bweiss]

oh and uh... FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD, FosterRAD,

[tinkerinWstuff]

Dr. Out-of-Touch says:

RESPECT MY AUTHORITAA!!

[TOE CUTTER]

This was sent from Laser today. I wonder what dealing with is?

Hello John,

Please let me know if everything is alright! I’m dealing with Juan Delgado right now.

I really hope that Foster RAD is coming true so laser isn’t always bad. When there is a problem we want to solve, but a distributor has t stand behind his product!

Met vriendelijke groeten,
With kind regards,

Dennis Snoek
Supervisor Technical Support

e-mail : dsnoek@laserexhausts.com
Tel. +31 (0) 186-646464
Fax +31 (0) 186-646400


Laser Deeptone Exhaust Systems

[drewl]

Why is a medical doctor in charge of a "performance parts" distributor? Do they sell pacemakers and artificial hearts?

[crustyrider]

Why is a medical doctor in charge of a "performance parts" distributor? Do they sell pacemakers and artificial hearts?

My guess is that the two good doctors are making so much money that they needed a tax shelter of some sort..so why not go into business together and open up an Internet company... being the "middle man" for an out of country product....its easier to deal with someone stateside rather than across the water( I bet this was a selling point to the manufacturer that they used) they probably have made a little bit of money at this and are slipping in the customer service department now that they have been "at the grindstone" for a few years...
Maybe they should do us all a favor go back to medicine....become silent partners in the company....hire someone that gives a shit about how HE looks to the public and sit back and enjoy retirement.

[Scubalong]

I can not believe Foster Rad still jurking Toe cutter around. He sure have a lot of patient.

[TOE CUTTER]

I sent the exhaust back yesterday, UPS tracking #1Z949VY89095298162 . I guess we will see what is said after they get it.

[Keager]

here is the link to track, for those of you interested:

UPS: Tracking Information

[dualcert]

WELL... if he practices medicine like he handles business practices he better be a MEDICAL EXAMINER!!
Those guys patients don't EVER complain!!

[reg71]

here is the link to track, for those of you interested:

UPS: Tracking Information

now we can all find out when they get it... hehe... is there a member that could go to foster rad's location and watch them sign for it and take some pics? now that would be funny!

[Cundalini]

now we can all find out when they get it... hehe... is there a member that could go to foster rad's location and watch them sign for it and take some pics? now that would be funny!

TOE had all those puppies. They were like little factories designed to make poo. I wonder if foster is going to get 5 lbs of poo?

I only wish I could have contributed........

[Cundalini]

My poo I mean

[TOE CUTTER]

It did cross my mind to chuck a puppy gem in the box but stopped myself.......................had other plans to...just between us,I do need this to be settled with myself in the right without one doubt from all. Ya'll had my back and I must not let you all down .

[reg71]

Well, the pkg left San Pablo yesterday. I can't believe it's only 5 lbs? It looks like it would weigh more than that...

[Scubalong]

Well I hope Foster Rad will do the right thing.

[TOE CUTTER]

Well, the pkg left San Pablo yesterday. I can't believe it's only 5 lbs? It looks like it would weigh more than that...

It is closer to twenty in the box and packaging. Foster RAD sent the call tag with the weight on it and unless UPS verifies it at some point he got over on them as well.

[Cundalini]

Well, the pkg left San Pablo yesterday. I can't believe it's only 5 lbs? It looks like it would weigh more than that...

that is why I thought it might be 5 lbs of puppy poop.

[Cundalini]

It is closer to twenty in the box and packaging. Foster RAD sent the call tag with the weight on it and unless UPS verifies it at some point he got over on them as well.

20 pounds of puppy poop? good lord what are you feeding them?

[TOE CUTTER]

Well UPS tried to deliver but no one was there to sign for it.......I am just gonna shit myself if they can't deliver it after all this. Another attempt will be made Friday.

[Meatloaf]

You've got to be shitting me.... How the hell can you have a business but not have anyone there at all to receive a freaking package, let alone a business that deals with shipping items to customers? It makes a lot of sense now why nobody would ever answer a phone and you always would get voicemail.

I guarantee someone from Foster is monitoring this thread... If anyone of them have any sense at all (which is highly doubted amongst the members of this forum) the will use the info you posted and make sure someone is there to receive the package. Seems to me they would have alrealdy done that though with the tracking number and known when it was going to arrive.

GL Toe.

[Knife]

There are many, many small and medium size businesses going under these days due to circumstances beyond their control (aka our government). Yet douchebag companies like this just keep rolling along. There's just no justice, man.

[TOE CUTTER]

I sent Foster RAD 's e-mail address to UPS so tracking info is being sent to them . I would think between all the information linked to them they must know it is trying to be delivered. WTF?

[SilverSurfer800]

Did Foster get a RMA (Return Material Authorization) from the exhaust company? If there is no return authorization from the them then a lot of companies would refuse shipments; otherwise everyone would send their stuff back to them and expect refunds. In your case you DESERVE a refund! If Foster did take care of business then it could be sent back to you or the original address which might be FosterRad since they ordered the pick up! You better get on them to figure this out and get it delivered.

[TOE CUTTER]

Foster RAD sent a call tag for it and it was mailed to Foster RAD not Laser. They must have been MIA when the UPS guy showed up.