Great Customer Service from Corbin!

[Britt]

I wanted to share the great customer service experience I just had with Corbin. My seat has lost one of the rubber bumpers where it sits on the sub-frame of my bike, and 2 others look like they could come off soon. It looks to me like the pop rivets were installed too tightly because the rubber material is really squeezed and is splitting.

Last night I emailed Corbin customer service asking if it is possible to get replacement bumpers - mainly just to see what they would say. I figured worst case I could go to the hardware store and find something that would work. I didn't even purchase the seat - it came with my bike when I bought it.

Well this morning I got a response asking how many I need, and that they would be happy to send them to me along with new pop rivets. I told them I could use 3 of them, and within 20 minutes they replied saying that they are already in the mail.

I have read many horror stories about Corbin's customer service, but I have not had a need to contact them until now. I have to say that I am very happy with the customer service that I received.

By the way - I love the feel of Corbin seats. I put 30K miles on one on my Nighthawk, and about 6K miles on the one on my VFR. They are pretty hard when new, but once you break them in, they feel great!

[tbone]

Sounds like you are one of the few, you should head to the casino and try to cash in on your good luck. I know I'll NEVER give them another dollar after the nightmare they put me through.

[Britt]

Originally Posted by tbone

Sounds like you are one of the few, you should head to the casino and try to cash in on your good luck. I know I'll NEVER give them another dollar after the nightmare they put me through.

I completely sympathize with you - I have had awful experiences with various companies and they will never earn another penny from me as long as I live. Don't even get me started on Saturn!! I won't even consider using the plastic Saturn clips for my fairing after what they put me through with my first new car...

After reading the horror stories about Corbin, I was very pleasantly surprised at the service I received from them on this issue with my seat. They sent me extra rubber bumpers along with pop rivets, and I installed them last night. The replacements seem to be a better design than the originals that were on there. They are beefier and appear that they will hold up better.

I had some movement in my seat due to the original bumpers, but with these new ones the seat sits much better.

Anyway, I wanted to share a positive Corbin experience. This is my 2nd Corbin, but my first problem and I personally have no complaints.

[MtnRider]

Thanks for sharing....I too have had nothing but positive experiences with Corbin.