Honda VFR1200 and Honda sucks

Discussion in 'General VFR Discussions' started by VFR1200, May 9, 2012.

  1. tinkerinWstuff

    tinkerinWstuff Administrator Staff Member

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    Save your breath. NCB has spoken and his mind will not be changed.
     
  2. DaHose

    DaHose New Member

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    Here in Cali., you could call your nearest TV station that has a consumer advocate program. They call it "On your side". You tell the reporter your story and if it's a good enough story, they go to the business and ask them to explain themselves. Those jerkoff's might change their tune, if they know you intend to expose them. Alternately, you could buy a new panel and sue the dealership for the part and labor to replace.

    Those guys are major douche bags.

    Jose
     
  3. Rubo

    Rubo New Member

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    Their techs are not trained to stick a bolt on the plastic either.
    If the dealership is not trained certified Honda tech then they should of not even take the job! Because they did and screwed up big time then dealership mainly should compensate the damages.
    I guess he is just pissed because Honda gave him no support at all.

    I am in restaurant business if someone complains about "fishy" fish even though it was delivered same day fresh still we would take the item from the check.Why? because we don't want to lose him forever!
    It has been studied that a person having bad experience shares at least 200+ others.That is bad for business.How much Honda spends in advertising.Millions right? How much would of taken to fix this issue? peanuts and the moral is Honda lost a lifetime costumer over minor issue.
    If I had invested 17k on a bike I expect Honda to support me in whatever way they can.
     
  4. NorcalBoy

    NorcalBoy Member

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    Precisely.



    .



    .
     
  5. reg71

    reg71 Poser Staff Member

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    aw shucks...it's nice to see you two getting along...
     
  6. JTC

    JTC New Member

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    You're right, it isn't rocket science, its rocket surgery ; )
     
  7. VFR1200

    VFR1200 New Member

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    Then why does the Honda dealer sell these products. Why did they take the $650 to install the item. Why did honda offer the Zumo 550 in Honda guise as a product that you could buy from them direct.
     
  8. tinkerinWstuff

    tinkerinWstuff Administrator Staff Member

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    You are getting corporate Honda and a franchise operation confused. The franchise can sell anything they want including Yamaha's
     
  9. alexdig

    alexdig New Member

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    Hâve you spoken to thé actual dealer?
     
  10. VFR1200

    VFR1200 New Member

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    This is where we are so far....
    I spoke to Honda.Ca customer service yesterday (Friday). They have spoken to the dealer who have admitted to doing this. I then had another phone call a little while later from another gentleman at Honda Canada. Honda Canada are pissed..... and you can tell. I was asked what I wanted and how they could resolve the situation. I was also told by the first Honda rep that this was 'damage control'. I told him that all I wanted was a new panel and for the panel to be 3M like the old one.
    Today I went in to the dealer with the panel. First words went like this, 'we know who did it and we have dealt with it. Why did you put the video out there?' No apologies for what has happened, nothing. He then told me that Honda want the video pulled and they have removed it where they can. He then asked again why the video was put up. I informed him that I had spoken to the service centre and explained what I have found. The service centre said that they didn't understand what I meant and needed to see it. I posted the video so that they could see it.
    Guys you need to understand.... this is my only form of transport. I do not have a car. It is either 60+mins and two bus rides or 15 mins on the bike. To get to the dealer it is $40 in a taxi each way. He didn't even offer me a loan bike until mine is ready again. The manager just sat at his desk and looked pissed at me. Didn't even offer me a seat! Shame.........
     
  11. tinkerinWstuff

    tinkerinWstuff Administrator Staff Member

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    Too much bullshit like this and I would expect that Honda would be looking for different representation in your area.
     
  12. alexdig

    alexdig New Member

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    Brother I am not questioning how pissed you are. No matter if you drive the bike twice a month or twice a day. Your original Post suggests you were told tech works on prius cars. I've sold 20000 honda cars .... And seen two Prius cars come through my shop.
    I have worked with and through honda customer relations from the dealer side and I have never ever heard or seen them wash their hands. Sorry. Don't believe it.
    I've asked you if you have ever contacted the dealer directly .... Seems you have gone through much trouble and Agro. Call the dealer directly ... From day 1. Mistakes happen.
    You should not be punished for Mistakes or bad attitudes. You posted the video to help the service department??? CommOn!!
    Call the dealer. Tell him you are dropping off the bike when your new replacement parts are in. Tell him you want a loaner and you want the bike to be as you delivered it.
    The call should take you four minutes. Much longer than it took to post and write all you have.

    Much less Agro required.
     
  13. DaHose

    DaHose New Member

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    I disagree with major points, Alex.

    From the start, the OP was asked to provide additional info., which it sounds like he did. No response at all for 4 days and when he goes in to ask, no one has an update or even knows where his bike is. That is enough to criticize them on.

    On top of that, the OP PROVIDED multiples of the proper tool to remove the security screw from the GPS. If you are a tech. and don't have a security tool (for a product you would even order/sell), you STOP WORKING and don't just strip out the screw. That is moronic. The "tech" should have notified the service manager that he didn't have the right tool and asked the customer for it. Maybe then they would have found the tools that had been included along with the spare harness, which apparently WAS found and used for the install. So after screwing up the actual GPS and wasting the OP's time and cab money, they BROKE a body panel and put a screw in it to try and hide their screw up. Then they CHARGED THE OP AND RETURNED THE BIKE BROKEN. They KNEW it was all broken, so screw them and the horse they rode in on. I WOULD NOT HAVE WAITED TO POST A VIDEO EITHER and to suggest that was inappropriate is ridiculous. I would be willing to bet that the video's existence is WHY they chose to actually address what they did wrong. They don't seem to care that they screwed/robbed a customer. They only care that he exposed them and made it public knowledge. Those a-holes deserve every single bit of bad publicity they get off this and if they don't recognize that, then they don't deserve to be in business.

    Now, I have a personal experience about bad customer service. Ahem ..... I took my M6 to Sears for a new tire. They fucked up one of my wheels, bent the mounting brackets on my front air dam and just returned the goddamn car to me saying, take it up with our customer service. FUCK THAT BULLSHIT! I brought in a car with pristine wheels and straight body work. YOU damaged my car. YOU should call your manager and ask what latitude you have to make it right. I had to deal with their management for two weeks and the fuckwad shop manager expected me to take a day off (MORE OF MY MONEY SPENT) to come in and have them fix what THEY DAMAGED. I refused and spent another week ultimately getting hold of the VP of the region, who FINALLY made the right call, got me my new wheel and had a local shop install it during my lunch hour. All that was on their dime. That V.P. received a very nicely worded letter of appreciation for her personnel file. The fuckwad manager got the opposite. I HATE DIPSHIT technicians and shop managers. The ONLY time I took my old BMW 2002 to a shop, the engine broke 5 months later. I became a mechanic so I wouldn't have to rely on dumb fuck, thieving assholes who half ass a repair and try to rob me (yes, I consider that STEALING). Kudos to those who are actually competent and honest mechanics. I still do practically EVERYTHING on my cars and bikes myself from minor repairs to full rebuilds and rue the day I will no longer have time/patience to do so, because of stories like mine and the OP's.

    Jose
     
  14. VFR1200

    VFR1200 New Member

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    I should not have to ask the dealer for things to fix the problem. He should be offering me. He has offered me nothing. Not even a time frame when I went in today and took the part. He will have to source one and then get it 3M. I could call cheapcyleparts and get one in 48 hrs. He hasn't got a clue.
    With regards to the video.... yes I was pissed. The service dept was not interested. He wasn't even trying to grab the concept about what part of the bike I was even talking about. I had the panel stripped and he wanted to see it. I don't have a car. $80 in a taxi round trip. Well guess what Youtube saved me the bother. They want to be flippent with their remarks and attitude. I will play ball as well. Break a part on a bike that is less then 12 months old and try and cover it up.
    I haven't even been to the Calgary Better Business Bureau yet.
    If I don't have my bike fixed and working by a week today. This will go further. They had better start Fed-Ex these parts and sort this out. The manager has the attitude to sit at his desk and talk to me like I am a schoolboy who has done something wrong by posting a video. The dealer is in the wrong here, not me. I paid them $650 to do this. I ended up with a broken GPS and a panel. The panel by the way, they should know how to take off. How many air filters have they changed or not as they don't know how to take the fairings off correctly.
     
  15. Cyborg

    Cyborg New Member

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    The other day I went to my shop to buy some Glare Polish (GREAT stuff) and one of the guys there made a comment about me using it to fix a mod on my VFR (I have a security system, airhorn and several other mods). I reminded him I'm still waiting for them to explain how totally disconnected and isolated mods could cause a new stator to burn out in minutes, that the stator overload problem was fixed by removing a Honda stock connector (after two months the shop had to google the solution) or that 2yrs after I reinstalled my mods there hasn't been a hint of a problem. The arrogance of some of these shops can be wild and yours, it seems, truly needs an attitude adjustment so keep giving 'em all the hell they deserve!

    BTW: If Honda somehow gets your video removed, I'll be happy to repost it on my account.
     
  16. Badbilly

    Badbilly Official VFRWorld Troll Of The Year!

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    Agro? Is this some result of falling off a turnip or cabbage wagon? This bit of wisdom from a car salesman? LOL. Dude if you sold that many Hondas you would not be humping cars 12 hours a day six days a week..

    I smell a fishy ringer.

    Looks like the results are working since the OP got feedback from both Honda USA and Canada. BTW, a bike is ridden and a cage is driven.
     
  17. Metallican525

    Metallican525 New Member

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    Ditto, actually, if you want me to start spreading the video around now, I'll do that too. Your whole experience with these chuckleheads has been thoroughly unacceptable.
     
  18. Rubo

    Rubo New Member

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    Just left a colorful comment on the video.
    This f--king dealer should know we CARE!:mad:
     
  19. davjohns

    davjohns New Member

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    I think the dealership's reaction of 'being pissed' was completely uncalled for. If having the public know the quality of your work is a problem, you need a different line of work.

    I think they should have been working hard to make you happy and politely ask that you remove the video after they fixed the problem. Or, they could have asked that you amend the story with the positive outcome. Either way, being mad because the truth is widely known is not the right way. But it is consistant with the other customer service problems you describe. They just don't get it until their noses are pushed into it courtesy of the internet.

    Sorry you had go through all of this. Glad you spoke up and held them accountable.
     
  20. pap11y

    pap11y New Member

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    The dealer is a wanker. He should be man enough to say, sorry mate that wasn't good enough and we will make sure it doesn't happen again as we value your business.

    He'd never get another opportunity to look at my bike.

    If he were stupid enough to give me grief to my face I'd ask the simple question... "What would you do if you paid someone $650 and they did this to YOUR bike..."

    Or I'd find his car in the car park and key it.. :) "Well maybe not but I'd certainly fantasize about it"
     
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