I had an issue with my computer recently which caused me to lose all my saved passwords. Trying to get back on here was a nightmare, nowhere could I find a password reset option. Twice I used the "contact us" form to request help. (I'm still awaiting a reply.) Finally I decided the only option was to re register and ask for help and then have the new account deleted. Voila! My email address was recognised and a password reset magically appeared. Is it just me missing something or is this the only way to get a new password?